At FireSquad.in, Our goal is that you are completely satisfied with your purchase. If you are not satisfied with your purchase, Please follow the guidelines below and we will be happy to assist to return or cancel your purchase.* Size/dimension mismatch in comparison to the ordered materials/products.Wrong materials/products/ colors were sent from the ordered list of itemsTampered materials/products were received.Defective items/malfunctioning materials/products are received.Materials/products are missing as per the manufacturer’s product manual (Valid only for products/ materials which are sold in package by the manufacturer along with a user manual)Materials/products quality not matching with the manufacturer claims. (Note: In case, the materials need testing by third party agencies, all costs and effort to be borne by the buyer, including sending samples, testing charges and report collection)If notified to us within 48 hours on receipt of the order at this Link or call at 1800-300-20701.All shipping and other replacement charges shall be borne and incurred by the Vendor / Manufacturer, if any or above conditions are satisfied.In case, the seller does not have the replacement product, he can provide the refund to the buyer and buyer shall be obligated to accept the refund in lieu of replacement.Replacements will be done 3-7 days time from receipt of good at the vendor / manufacturer facility and solely depends upon the availability of the materials/products.We will schedule the process of pickup on acceptance your request for returns from our vendors / manufacturers.Please write us the request for replacement at this link (RETURN) with your order-id, date of material receipt and reasons for replacement within 24 hours of receipt of materials / items.